Frequently Asked Questions

What is Supercard?

Supercard is a membership programme, full of fantastic benefits and rewards.

Supercard is free for a limited time only to My Arsenal Rewards members. With Supercard, you can save with discounts on supermarkets, High Street and online retailers, clothing, electrical goods, hotels, fitness, days out and travel for you and your family to enjoy. Plus, a free fashion makeover and photo shoot.

Sounds too good to be true?

This is only free for a limited time so enjoy it while you can! All memberships will finish on 31st May 2025 at 23:59 BST for all members.

How do I redeem a discount or reward?

You must be logged in to an activated Supercard account, where you can browse and select rewards and discounts available. When selecting a reward or discount you will be presented with further information about the reward or discount, including how it works and the specific terms and conditions that apply, as well as a redemption button and instructions, where necessary. On occasions where our rewards and discounts are fulfilled via trusted partners, you may be directed to a third-party site to complete your redemption.

Still, have a question on how to redeem? Our customer service team are more than happy to help with any further queries you have and can be contacted on 0330 174 2741.

How did I sign up for Supercard?

Supercard is available to My Arsenal Rewards members for Free via the My Arsenal Reward Hub. It is free for a limited time only, with free memberships finishing on 31st May 2025 at 23:59 BST.

Want to know more information? Feel free to give our customer service team a call on 0330 174 2741.

I did not receive my activation email

No problem, please contact our customer service team and they would be more than happy to verify your details and arrange a new welcome email to be sent out to you. You can reach them on 0330 174 2741 or send them an email at [email protected].

I cannot log into my account

If you cannot access your account, please ensure that you check your internet connection is working, and that your username and password is correct. If the problem persists, please call our customer service team on 0330 174 2741 or send us an email at [email protected].

I forgot my password, how do I reset it?

Simply go to www.myarsenalsupercard.co.uk/account/login, click “Forgot Your Password” and follow the steps to create your new password.

How do I amend my details?

Need to update something? When you have logged into your account, you can make changes to your name in your profile. Other changes will need to be completed via our customer service team who can be can be contacted on 0330 174 2741 or by email at [email protected].

My question is not here. How can I get in touch with you?

Our customer service team are more than happy to help with any further queries you have and can be contacted on 0330 174 2741 or by sending us an email at [email protected].